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This past Saturday, we did something that we absolutely hate doing. We paid people to do something that we could’ve done ourselves. Not very frugal, I know. But, sometimes you just have to do things like that to protect yourself. In this case, we chose to hire movers to move all of our furniture and stuff to our new, temporary home. And, it was painful. All in all, we spent about $970 to have all of our stuff moved.. I absolutely hate paying that much, but there are several reasons why we think that hiring movers was necessary:
- We have extremely heavy furniture and a very steep flight of stairs. We didn’t want to hurt ourselves and end up with thousands of dollars of medical bills.
- We don’t have a truck. Even if we did, it would probably take at least ten trips to move four bedrooms of furniture. We didn’t have time for all of that!
- We don’t have moving equipment like dollies, moving blankets, etc.
- Almost everyone we’re friends with has had some kind of back problem in the past so we didn’t feel comfortable asking our friends and family to help. In other words, we’re all getting old.
Once the mortgage company set our closing date, we called All My Sons Moving & Storage in Indianapolis since we used them for our last move. We scheduled our move for Saturday, November 2nd and made sure that we would be their first move of the day. We paid a $100 deposit and the moving specialist told me that they would be at my home between 8:00 a.m. and 8:30 a.m. We agreed to a rate of $159 per hour for four movers…and the moving specialist told me that we needed that many since we had a whole house of furniture and some heavy speciality items including a piano.
On Saturday, we got up early and started packing all of our last minute things like toothbrushes, clothes, etc. When 8:30 rolled around, we took a break and waited for the moving company to arrive. And waited. And waited.
At about 8:45 a.m., I called to see when they were coming. It was then that I was informed that they were only sending two people for our move since they were overbooked. I was not happy.
“It’s fine if you only send two, but how does that affect my hourly rate?” I wanted to make sure that I wasn’t going to be paying the same for only half of the movers I was promised.
A manager named Carlos then told me that the hourly rate for two movers was $129.
“So, I only get half of the movers that I was promised? But, I only get $30 off per hour? With half the people, it’s probably going to take twice as long,” I said. It didn’t seem reasonable that I agreed to pay $159 per hour for four movers and would get two movers for $129 per hour.
“Well, if you don’t like it, we just won’t send any movers. Then what would you do?” Yes, you read that right. Carlos threatened to cancel our movers THE DAY OF OUR MOVE.
I was really confused and pissed off. The conversation hadn’t gotten nasty at that point at all. I was just voicing my concerns and complaining just as any customer in my position has the right to do. And, I didn’t want them to cancel our move for obvious reasons. After all, we had already closed on our home and had to be out later that day! Of course, Carlos knew this. He knew that I had to pay whatever he said and that we had to move that day. He just didn’t care.
Eventually, Carlos quit being a total dick and agreed to send some movers. But, that was only after Greg got on the phone and talked some sense into him. And the movers did finally show up….at 10:00 a.m.! Fortunately, they sent three people who were quick, hard-working, and pleasant. They finished the entire job in a timely manner and I was glad to pay them and send them on their way. When they gave me my final bill, they told me that I was charged $139 per hour for the three movers. Whatever.
Unfortunately, my misfortune didn’t end there. According to my bill, I was charged for four hours of moving plus one hour of travel time plus a 10% fuel charge. If you run the numbers on that, I should’ve been charged $764.50, not $974.98. But, when I paid at the end of our move, my whole house was a wreck and I didn’t get out my calculator and check the bill which is totally my fault. When I called them to point that out, they said that I was indeed overcharged but only by $100. The rest was for “packing materials” which do not appear on my bill, nor any of the paperwork that I received. So, I’m thankful that I paid by credit card and am disputing the charge on my card. There’s no way in hell that they’re getting that extra $200 bucks from me! I have also filed a complaint with the BBB as well as the Attorney General in my state. I am deeply concerned about the way my move was handled and the way they treated me throughout the entire process.
What I Learned
After the movers left, I did a little research online. What I found is that All My Sons Moving & Storage has a D+ rating with the Better Business Bureau. And apparently, they had an F until recently. I also found numerous complaints online, including these:
“I called this company back in February to schedule a move for May. The day before they called to get a 100 deposit which I was told nothing about in the initial booking of their services. I was also told that they would be at my apartment to help me move between noon and 4 in the afternoon, they didn’t show up until 9pm that night and that was after several phone calls to their office. The office manager is rude and a bully, and overbooked his staff so that not all the jobs get done that day. when a crew finally did show up, they told us that they only had an hour left to work in the day so we helped them move in order.to get it done faster. The crew was nice and understood why we were so upset over the whole thing. the crew that came was nice and if it weren’t for them I would probably sue this company. DO NOT USE THEM, THEY ARE AWFUL, YOU WILL REGRET IT. THEY WILL SCAM YOU AND TAKE YOUR MONEY. TWO MEN AND A TRUCK COSTS MORE, BUT THEY DELIVER ON THEIR WORD. ALL MY SONS SUCKS.”
-Abby P., Indianapolis
“All My Sons Moving has a F rating with the BBB for a reason unfortunately I didn’t find out until too late. I scheduled my appointment with them on the 12th of May to move me on May 26th Memorial Day Weekend. I usually use Two Men and A Truck because of their exceptional service, ethics, and reliability however, they weren’t available so I had to go with All My Sons. Before the move, they slipped in another fuel fee which is 10% of the total bill. I was told hen I paid the deposit the move would be after 12:00 p.m. I called the company around 3 p.m. expressing my concern that it was approximately a 2 hour move, the drive from my current address to Indianapolis was another hour, and to unload will be another 2 hours. Carlos stated that he would ‘try’ to get someone out to move me that day. At 5:06 p.m. Carlos called to let me know that they would not be able to move me on my scheduled day. They moved it to Sunday. When I stated that I was disappointed that they forced me into a move on Sunday. He made sure to state they weren’t forcing me to take Sunday. However I didn’t have any other options. I couldn’t call another moving company to move me at 5 p.m. on a Saturday and I couldn’t get movers to come on Monday because it is a holiday. When I expressed these things to Carlos, his response was “I don’t know what you can do. All I know is we cant move you today.” At 5:24 p.m. I called All My Sons again and spoke with Carlos, requesting that he send me an email to confirm they changed my move to Sunday May the 27th. He refused. Later that evening he called me to say he was cancelling my appointment. He didn’t feel comfortable moving my things because I said I would rate them on Yelp and Google Places. However as a consumer I have the right to rate my service whether it is good or bad, which I usually do. The odd thing about All My Sons is when I told then I usually use Two Men and A Truck they were quick to slander them and insult the quality of their work however they have a A rating with the BBB and All My Sons have an F (44 complaints and all of them unresolved.)”
Unfortunately, these complaints are just the tip of the iceberg. I found hundreds of similar complaints about their Indianapolis location as well as thousands of complaints about their service nationwide.
I really wish that I had checked them out before we used them this time. Sure, we didn’t have any problems when we used them for our last move….but that was six years ago! Had I read their reviews and checked them out with the BBB, I would stayed far away from their service. Carlos acted like they were doing us some sort of favor by moving our stuff. But, the truth is, they weren’t doing us a favor at all. There are a lot of other moving companies in Indianapolis and I will definitely call someone else when we move into our permanent home in the very near future.
If you are in the Indianapolis area and reading this review, do yourself a favor and hire someone other than All My Sons Moving and Storage in Indianapolis.
***UPDATE: The fraud department at Chase did find that All My Sons Moving & Storage handled my billing in a fraudulent way and refunded the overage I was charged on 12/5/2013.
Have you ever had a bad moving experience? What would you have done if the moving company threatened to cancel your move….just because you complained?