Is it Friday already? I honestly cannot believe that it will be Christmas on Wednesday. Where has the year gone? Thankfully, we’ve got all of our shopping done as well as most of our wrapping. I plan on wrapping the last few this weekend so we can get this show on the road. Santa is coming!
Speaking of Santa, we went to the free Santa exhibit in our new town this weekend. And after waiting in the freezing cold for twenty minutes, my kids were less than interested. My two-year-old didn’t want anything to do with the fat old man and my four-year-old only took the time to tell him that we moved and no longer have a chimney.
“We’ll leave the door unlocked for you,” she explained. It was so cute.
Anyway, this post isn’t about Christmas. Or Santa. Or my adorable kids. It’s about complaining and how a proper complaint can trigger a big discount. Let me explain:
As many of you know, we can’t get regular internet at our temporary home because it’s out in the boonies. One of our two available options was satellite internet, but we chose not to go that route because this isn’t our house and I didn’t want to stick a satellite up on someone else’s roof. So, our only other option was a mobile wifi hotspot…which is spendy. But, since the family friend who is renting to us is only charging us $700 per month, we decided it would be worth the extra expense. Got it?
Anyway, the initial expense was the mobile hotspot itself which was $45. However, I submitted a mail-in rebate for $45 that was supposed to cover that amount. I also signed up for the 10 gigabyte per month plan based on advice I got from the Verizon sales guy. He said that I would need at least 6 gigs per month since I work from home, but I added a few extra gigs since we usually watch a few shows on Netflix as well.
Then, boom. We moved and started using our hotspot. After a week or so, I realized that ten gigs would not be enough. I mean, I’m not downloading videos or anything but I am on the internet for up to ten hours a day. That adds up quick. So, I upgraded my plan to 16 gigs. A week later I had to upgrade it to 18 gigs just so we didn’t run out. Total cost: $100 per month plus a $20 per line fee. Ouch.
Shortly after I upped my wifi package, I received a postcard from Verizon. It said this:
“Sorry, you did not qualify for rebate. Reason: Wrong date.”
A few days after that, I opened an email stating that my new bill would be $181.05. That was the final straw.
So, I called Verizon yesterday. And this is how our conversation went:
Me: Hi. Somehow I got denied the $45 rebate I was entitled to without a proper explanation. Now I get my bill and it’s over $180 when the plan I’m on should cost $120 per month plus tax. It makes no sense. Can you please explain these charges to me?
Verizon Lady: Sure, it looks like you were charged a $20 fee each time you changed plans. Let me go ahead and credit you $45 for the rebate you didn’t get and another $15 for your troubles. Your bill is now $121.05. Is there anything else I can do?
Yeah, I totally didn’t expect that.
Now, on to some link love:
Mom and Dad Money wrote about how to know when you need life insurance.
Color Me Frugal wrote about why she’s keeping her crappy car. Oh, you don’t have to explain it to me!
John at Frugal Rules wrote about relocating for a new job. Been there, done that!
Kyle at Rather-Be-Shopping wrote about calling customer service and haggling. You go, boy!
Wealth Gospel wrote about how dumb professional sports really are. (My secret favorite topic!)
Student Loan Sherpa wrote about life without student loans.
Fit is the New Poor wrote about last minute gift ideas for broke people.
I Heart Budgets wrote about travel hacking his way to Hawaii. Winning!
Young Adult Money wrote about the fact that all laptops go to heaven.
Oh, and one more thing. My friend Forrest Fenn is raffling off a hand-made jar with prehistoric objects in order to raise money for Renelle, a single woman with a rare form of bone cancer. If you’re interested in buying a raffle ticket, or reading more about it, check out this post on Forrest’s blog:
Do you have any big plans this weekend?