I’m starting to feel like I am being secretly videotaped on that old MTV show, Boiling Points. And let me give you a hint; my boiling point is currently T minus zero seconds when it comes to billing errors. I have had so many billing errors in the past few years that I sometimes wonder if I am being punished for something I may have done in a former lifetime. Do companies just hate me? Can they really all be that bad at basic math? Is good customer service just a thing of the past?
I received four bills in the mail while I was away last week, and two of them had crazy mistakes on them. And not just small mistakes, glaring errors. The kind that make my head spin like the exorcist as I try not to yell expletives at innocent customer service reps. The kind that make me question the competency of the companies that I choose to do business with. The kind that make me bat shit crazy. Let me explain. [Read more...]